Terms of use

means the web applications available at the domain aponea.com and its subdomains, as well as mobile applications available in the Google and Apple application stores.

means any natural person, legal entity, or sole trader who uses the Platform, browses it, or in any way uses its services or functionalities.

means the variants of account types: Business Account, Specialist Account, and Customer Account.

means an account that may be used by any sole trader or legal entity using the part of the Platform intended for the purpose of providing services to the User as a Service Provider and as the owner of a specific establishment.

means an account that may be used by any natural person, sole trader, or legal entity using the part of the Platform intended for the purpose of providing services as an employee or contractor of a Service Provider who has set up a Business Account.

means an account that may be used by any natural person, sole trader, or legal entity whose aim is to use the Platform to access services provided by Service Providers available in the Platform’s catalogue.

means the company TradeIn IT, s.r.o., with its registered office at Bartókova 7956/2D, 811 02 Bratislava, Company ID No. 47 844 710, which is the owner and operator of the Platform aponea.com.

means the company Stripe Technology Europe Limited, a commercial company providing payment processing services, with its registered office at The One Building, 1 Grand Canal Street Lower, Dublin 2, D02 H210, Ireland, Company Registration Number: 513174, Value Added Tax (VAT) Identification Number: IE 9826384O, licensed and regulated as an Electronic Money Institution in Ireland by the Central Bank of Ireland (Ref. No. C187865).

means all texts, images, photographs, audio or video recordings, and other data made available through the Platform.

means any content uploaded or shared by any User onto the Platform aponea.com, available to other Users.

means content made available on the Platform through a Business Account or a Specialist Account, which is available on the Service Provider’s profile.

means any legal entities or sole traders who register a Business Account for the purpose of providing services.

means the currently valid price list of the given Service Provider, which the Service Provider creates in its Business Account.

means the Platform functionality allowing direct text communication between Users.

means codes issued by a Service Provider for obtaining a discount or other benefit, which may be applied when purchasing Partner Services, always in accordance with the relevant promotion terms.

These contractual terms (hereinafter the “Terms”) govern the rules for the use of the Platform. By using the Platform, the User agrees to these Terms, the Privacy Policy, and other rules contained in this document in their entirety. If the User does not agree with the Terms, they must not use the Platform.

To ensure the protection of Users and compliance with applicable legislation, age restrictions and rules apply to the use of the Platform

Persons aged 15 to 18 may use the Platform only with the consent and under the supervision of a legal guardian, and may only create a Customer Account.

Persons under the age of 15 must not use the Platform.

The Operator has the right at any time to cancel or block any Account or Content at its sole discretion.

The Platform must not be used by any person who is a competitor of the Operator. If the Operator discovers this, it is entitled to cancel the account.

These Terms of Use may be amended over time depending on the needs of the Operator or in order to implement changes resulting from applicable legislation. The User will always be informed of such changes, and by continuing to use the Platform the User expresses their consent to the new wording. Amendments to the Terms will not apply retrospectively. Amendments concerning new functionalities, the expansion of existing functionalities, or legislative changes shall take immediate effect. The Operator reserves the right to amend these Terms at any time. The Operator undertakes that the User will always be informed in advance through the Platform or by other means of communication.

By continuing to use the Platform after amendments to the Terms, the User expresses their consent to the new wording. If the User does not agree, they may no longer use the Platform. Any use of the Platform by the User constitutes consent to these Terms.

To use certain functionalities of the Platform, a User Account must be created. The User is responsible for protecting their password and bears full responsibility for all activities carried out under their Account. In the event of unauthorized access, the User is obliged to immediately contact the Operator. The Operator reserves the right to cancel an Account without prior notice if the User breaches these Terms.

The User undertakes to use the Platform in accordance with the laws of the Slovak Republic and the European Union, with these Terms, and with good morals. The User further agrees to comply with all rules, policies, and instructions published by the Operator on the Platform. These documents are an integral part of the Terms of Service and may be amended by the Operator at any time. Amendments become effective immediately upon publication on the Platform.

The User is obliged to regularly review the current wording of these rules in order to remain informed of valid practices and Terms of use of the Platform.

Prohibited activities include, but are not limited to:

publishing misleading, defamatory, vulgar, discriminatory, antisemitic, or otherwise unethical information,

spreading spam, unsolicited advertising, or engaging in unethical marketing,

unlawfully obtaining personal data of other persons,

artificially creating or trading reviews,

demanding compensation for the removal of a negative review,

impersonating another person or entity,

uploading content infringing copyright,

using the Platform to publish nude images, pornography, or other illegal content,

copying, modifying, reproducing, translating, or distributing content without the express permission of the Operator,

using software or other technologies for automated scraping, downloading, or indexing of Platform content,

carrying out activities leading to unreasonable load on the Operator’s systems or the Platform,

interfering with the security of the Platform.

Violation of these rules may lead to account suspension or other legal action by the Operator.

The Operator undertakes not to sell the personal information of its Users nor to enable advertising between Users, except for ordered and paid advertisements. Anyone who registers a User Account with the Operator agrees to receive communications from such Account, which may include marketing information, appointment reminders, or other notifications related to the Platform.

The Operator may use your Content in various ways, including displaying it on its websites, editing it, integrating it into other works, creating derivative works, promoting it, and distributing it, as well as enabling other media to do the same.

For these purposes, you grant the Operator a worldwide, perpetual, non-exclusive, royalty-free, transferable, and sublicensable right to use your Content for any purpose. The creator of the Content also grants Platform Users and other media platforms the right to access such Content in connection with its use. For that purpose, the creator of the Content waives any claims they might have in relation to moral rights that could otherwise be attributed to them with respect to the Content. “Use” shall mean copying, public performance, reproduction, distribution, modification, and the creation of derivative works from your Content.

The protection of personal data is governed by applicable legislation, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (the “GDPR”).

The User consents to the processing of personal data in accordance with the Privacy Policy available on the Platform.

Creating and using a Customer Account on the Aponea Platform is free of charge. The Operator does not charge any fees for the mere use of the Customer Account.

When making a booking for a specific service via the Aponea Platform, the Customer confirms that they have acquainted themselves with, and agree to, the commercial, booking, and cancellation terms of the relevant Service Provider. The Customer receives booking confirmation by e-mail or via the Aponea application. A booking may be cancelled or modified directly through the Platform if the Service Provider allows it, and all changes can be tracked via notifications. The Service Provider reserves the right to amend or cancel a booking, and the Customer will be notified promptly of any such amendment or cancellation.

Payments for services booked through the Aponea Platform are processed via the Stripe payment service. The Customer may choose payment by credit or debit card or via available payment methods such as Apple Pay or Google Pay. The payment is routed directly to a separate account of the Service Provider maintained with Stripe. In this context, the Aponea Operator acts solely as a technical platform and is not a contractual party to the payment relationship between the Customer and the Service Provider. The invoice for the service provided is always issued by the Service Provider, not by the Aponea Operator.

If the Customer makes a payment to the Service Provider and has a complaint regarding that payment, the Customer must resolve it directly with the relevant Service Provider. The Aponea Operator bears no responsibility for payments received, their correctness, or for any complaints or claims arising from the provision or non-provision of services by the Service Provider.

The Aponea Operator bears no responsibility for:

the accuracy, completeness, and functionality of the Payment Services provided by Stripe,

the content and performance of the contractual relationship between the Service Provider and Stripe,

any damages, losses, or harm caused or allegedly caused by the use of Stripe Payment Services.

The Operator is not responsible for Content created by Users (Business Accounts, Specialist Accounts, or Customer Accounts) nor for damages caused by misuse of the Platform. Users use the Platform and its functionalities solely at their own risk.

Furthermore, the Operator:

is not liable for User-generated Content,

is not liable for Content or data entered by Users into the Chat,

is not liable for damages resulting from misuse of the Platform,

does not guarantee uninterrupted availability of the Platform.

The creator bears full responsibility for their Content. The creator assumes the risk associated with its accuracy, quality, and usefulness, as well as the risk of breaches of personal data protection if such data are disclosed within the Content. Each User, by creating and publishing Content, confirms that they own or otherwise hold the necessary authorizations to use and subsequently make such Content available as stated herein. It is prohibited to imply that the published Content is in any way approved or endorsed by the Operator of the Platform. If the Content infringes the rights of third parties, including copyrights, trademarks, or patents, or if it contains false, misleading, defamatory, or otherwise unlawful materials, or endangers minors, or violates any applicable laws or regulations, the User who created or published such Content shall bear full responsibility.

The Operator is not a party to contractual relationships between the Service Provider and the Customer, bears no responsibility for the contractual relationships between them, and is not liable for any damages arising therefrom. The Service Provider is obliged to publish in the Content of their Business Account general terms and conditions that, in compliance with applicable laws, govern and define the contractual relationship between the Service Provider and the Customer.

Service Providers are obliged to provide their services in compliance with applicable laws, not to infringe the rights of third parties, and to take into account the status of Customers as consumers. Accordingly, Service Providers are obliged to fulfil all information duties towards consumers, who by placing their order have expressed consent with the terms of service provision by the relevant Service Provider.

All logos, texts, graphics, and software that define the Platform are protected by copyright and are the property of the Operator. The User must not:

copy, distribute, or modify such Platform content,

use the content for commercial purposes without the prior written consent of the Operator.

In the event of a dispute, the contracting parties undertake to attempt to resolve it primarily through mediation. The mediator shall be a person with professional legal qualifications, mutually agreed by the parties. Mediation shall take place in the territory of the Slovak Republic.

Each party is obliged to provide the mediator with a written statement regarding the subject matter of the dispute and to ensure the participation of a person authorized to bind the party.

If the dispute cannot be resolved through mediation, it shall be resolved in judicial proceedings under the laws of the Slovak Republic before the competent Slovak court.

The User has the right to contact consumer protection authorities or to submit a request for alternative dispute resolution in accordance with the applicable laws of the Slovak Republic and the European Union.

The User may cancel their Account at any time, either through the service interface or by written notice delivered to the Operator at dpo@aponea.com.

The Operator reserves the right to block or cancel the User’s Account if these Terms are breached, in the event of unlawful conduct, or for any other serious reason that could endanger the operation or security of the service.

The Operator may, at its discretion, terminate the provision of services without stating a reason, provided that the User is reasonably notified in advance of such termination.

Upon cancellation or termination of the account, the Service Provider ceases to provide services to the User. Any services provided after termination shall not be considered an extension of the contract or a waiver of the right to terminate it.

The termination of the account or contract shall not affect any rights and obligations that arose prior to the date of termination (e.g., the obligation to pay due fees or the right of the Provider to claim damages).

The Service Provider is solely responsible for any indirect taxes (such as sales tax, VAT, or service tax) on the total value of the service/order provided.

Except for VAT or other applicable sales taxes included in the price displayed on the Platform, the Platform does not charge any taxes on orders, as services are provided solely by the Service Provider, not the Platform. If you order a service through the Platform, you will be provided with a tax document for which the Service Provider is responsible. If you choose to pay at the place of service provision, the tax document shall be issued directly by the Service Provider.

If any provision of these Terms proves invalid or unenforceable, this shall not affect the validity and enforceability of the remaining provisions.

The Operator is entitled to amend these Terms at any time. The new version is binding from the date of its publication.

These Terms, together with appendices and referenced documents, constitute the entire agreement between the parties and supersede all previous agreements or arrangements relating to the subject matter of these Terms.

All appendices and references mentioned in these Terms form an integral part hereof.

These Terms are binding upon the contracting parties and their legal successors.

Rights and obligations arising from these Terms may not be transferred to a third party without the prior written consent of the Operator.

These Terms are concluded exclusively between the Operator and the User. No third party shall have any rights or claims hereunder.

Any notices or communications shall be delivered electronically to the User’s e-mail address specified in their Account or to the Operator’s official address specified in these Terms.

The User confirms that they have read these Terms, understood them, and agrees to be bound by them.